Used, vintage and ex demo items are subject up to a 10% restocking fee if cancelled before delivery.

Please remember it can take some time for your bank or credit card company to process and post the refund too.Ģ0% restocking fee may apply to all returned purchases if they are not returned within 14-day return policy. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns of gift cards and workshop participation fees.

Please get in touch if you have questions or concerns about your specific item. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like perishable goods (such as plugins, authentication codes), custom products (such as special orders or personalized items). You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. To start a return, contact us via If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging with all original contents of the parcel. We have a free-of-charge 14-day return policy – you have 14 days after receiving your item to request a return.

Ozone 9 advanced price